Incoming Action

Incoming action ($incoming_action) is set by Conversational Hub to trigger specific action or flow inside Watson Assistant.

  1. id - the action’s title is set to the id property ($incoming_action.id)

  2. data - the action’s payload is set to the data property ($incoming_action.data)

Incoming Action can also be set after an Outgoing Action (API call). It acts as a signal inside the Watson Assistant that the API call is completed.

Reserved Incoming action

  1. failedAgentAssignment - Is sent when a user asks for a human live chat and chatbot tries to escalate to an agent but fails to find a human.

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