The Captivate Hub
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Overview

What is The Captivate Hub?

Combine any live chat platform, any channel, any chatbot to expand collaboration inside the organization to those outside. Remove the distance between your brand and your customer’s reducing their frustration and churn and / or increasing sales.

Why a Hub?

A single telephone isn’t much use but two phones provide a function. However if you start connecting multiple phones and devices into a single network or hub you get a network effect – from one phone you can reach multiple people. Similarly, if you connect all the components of a chat ecosystem into a hub, you future proof your world and as you add a new component, say a channel, it immediately becomes useful to all other components. Furthermore, if all data goes through one central point, you end up owning your own data with all the mining and AI potential that brings.

Why Teams?

The Hub supports any live chat solution but with the incredible explosion of MS Teams, we figured it wise to implement it as a live chat solution. This means that The Hub allows organizations from the smallest to the largest to easily expand their use of Microsoft Teams outside of their companies bringing live chat across all channels into Microsoft Teams, not just a tab on the Microsoft Teams app, but right there inside Microsoft Teams. This means that anyone you choose can talk to the outside world – contact center agents, subject matter experts or even C- Level execs without spending anything on a live chat platform.
Features:
  • Expand Microsoft Teams to the outside world
  • Supports all major channels
  • Numerous and expanding extra features such as Natural Language routing and a selection of main vendor services
  • Supports leading vendor chatbots
  • Open and growing platform for channels, live chat solutions, chatbots and system integrations
  • Platform for developers to add their own Natural Language apps
The Hub
It is an open architecture that is designed to grow with the Conversational Systems industry and your business needs – as the industry adds vendors, chatbots, channels and live chat solutions, The Hub opens these all up to customers and organizations. This means that businesses can keep pace with the burgeoning conversational systems market leveraging its benefits while avoiding its pitfalls such as vendor lock-in.
Last modified 1yr ago